Frequently Asked Questions
Everything you need to know about your Bayu order.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all tags and hygiene liners attached.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I find my perfect size?
Please refer to our detailed Size Guide available on each product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
Do you offer international shipping?
Yes, Bayu The Label ships worldwide. Shipping costs and delivery times are calculated at checkout based on your destination.
How should I care for my Bayu pieces?
To maintain the quality of the fabric, we recommend hand washing in cold water with mild detergent and laying flat to dry in the shade.
Can I change or cancel my order?
Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our support team immediately, though we cannot guarantee changes once the order has entered the fulfillment stage.